AI-Softphone: The Free Desktop App That Prompts, Records, and Writes Up Calls

One Library for Calls, Meetings, and Imports

Most call-recording tools solve one input at a time: a SIP recorder for phone calls, a separate bot for Zoom or Teams, a third tool for files someone hands you after the fact. AI-Softphone treats all three as the same problem. Calls placed or received through its built-in SIP softphone, which connects to any SIP account or IP PBX you already have, meetings running in Zoom, Microsoft Teams, Google Meet, or any other app on your computer, and recordings you import afterward all land in one library. Every conversation is recorded two-channel, so each side of the call is kept separate, with waveform playback, automatic cleanup rules, and a consent method you choose yourself, a spoken announcement, a tone, a manual confirmation, or none at all. Transcription is speaker-separated and time-synced, searchable across your whole history, and exportable as plain text or subtitles. For anyone whose day is genuinely split across phone calls, video meetings, and the occasional recording someone emails over, that's one place to search instead of three.

The Live Prompter: Help During the Call, Not Just a Transcript After

The feature that separates AI-Softphone from a typical recording-and-transcription tool is that it does something useful while the conversation is still happening. The live prompter overlays real-time subtitles, translates what the other person is saying line by line, and suggests what to say next, driven by instructions you write yourself. Four ready-made assistants ship out of the box: subtitles, translation, call-objection handling, and interview help, plus a practice mode that replays an old recording so you can rehearse against it. For sales calls where an objection needs a fast, well-considered answer, or interviews conducted in a second language, having the prompt appear during the conversation rather than in a post-call summary is the practical difference between a transcription tool and a live assistant.

Prompt Studio and the Write-Up Engine

After the call ends, AI-Softphone writes it up automatically: a summary, action items, names and numbers mentioned, categorisation and tags, red-flag alerts, and a sales or support score measured against criteria you define. A per-conversation Q&A box lets you ask follow-up questions about anything discussed, and translation is available on the write-up itself. All of this runs through Prompt Studio, 11 ready-made prompts that are editable in plain language, with a run order and conditions you control. That's a meaningfully different model from tools that hard-code their output format: if your team scores calls differently than the default, or wants a red-flag category specific to your industry, the prompt is yours to rewrite rather than a fixed field you work around.

Local or Cloud AI, Your Choice, With Cost Controls

AI-Softphone doesn't lock you into one model provider. It runs on local models through Ollama, vLLM, or Llama for teams that want conversations processed without any data leaving the machine, or on cloud services including OpenAI, Claude, Gemini, Grok, Mistral, DeepSeek, and Groq for teams that prefer a hosted model's quality. Per-call cost is tracked automatically, and a monthly spending ceiling keeps cloud usage from running away. That flexibility extends to how the app fits into an existing stack: click-to-dial from phone number links, webhooks for call events, and a localhost-only REST API make it straightforward to wire into a CRM or internal tool without AI-Softphone needing to know what that other system is. Business-phone basics, multiple accounts, simultaneous calls, hold, mute, transfer, and conferencing, are all included alongside the AI layer.

Who Gets the Most Value from AI-Softphone

The clearest fit is sales, support, and interview-heavy teams whose day genuinely runs through a mix of phone calls and video meetings and who want every one of them captured, transcribed, and summarised without paying a per-seat fee for the privilege. The ability to choose a local model also makes it a strong fit for anyone handling conversations where sending audio to a third-party cloud service isn't an option. The centralised administration, shared team storage, and corporate knowledge base that larger contact centres eventually want are part of the Enterprise edition, described as in development. For an individual or small team working at their own desk today, the Community edition already covers the full capture-to-write-up workflow.

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