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Operations guides
3 articles on operations for indie builders.
Latest in Operations
How Do You Handle Feature Requests Without Losing Focus?
Every user has a feature request. Building all of them destroys your product. Here is the framework for deciding which to build and how to decline the rest.
ProductStrategyOperations
Sep 12, 2026 · 6 min read
PaymentsOperationsStrategy
Should You Use Stripe or a Merchant of Record?
Stripe gives you control. A merchant of record handles your tax burden globally. The difference matters more than most founders realise at launch.
Sep 1, 2026 · 6 min read
OperationsFoundersProduct
How Do You Handle Customer Support Without Burning Out as a Solo Founder?
Support that requires you personally to respond to every ticket is unsustainable. Here is how to build a system that handles 80% of tickets without your direct involvement.
Aug 20, 2026 · 5 min read